Payment Policy
Accepted Payment Options
We offer a variety of secure payment methods:
| Payment Method | Payment Details | Processing Times |
|---|---|---|
| Credit and Debit Cards | Visa, Mastercard, American Express, Discover | Instant Processing |
| PayPal | Checkout using your PayPal account or as a guest. | Immediate Processing |
| Apple Pay | Available for iOS and Mac users. | Quick Processing |
| Google Pay | Available for Android and Web users. | Fast Processing |
| Klarna | "Pay Later" or installment options (available in the UK and EU). | 1 to 3 business days |
(All transactions are secured with SSL encryption.)
Order Processing and Payment Verification
Instant Confirmation: Most payments are approved right away.
Verification Checks: For security, some orders may need a manual review (1 to 2 business hours).
Failed Payments: If your payment doesn’t go through, you’ll get an email with instructions on how to retry.
Currency and Pricing
All prices are shown in GBP (£).
International customers: Your bank may charge conversion fees. Please check with them for the exact rates.
Price Guarantee: Orders paid for will be honored even if prices change later.
Refunds and Cancellations
Refund Processing
We provide a range of secure payment options:
| Payment Method | Timeline (Post Approval) | Notes |
|---|---|---|
| Credit and Debit Cards | Visa, Mastercard, American Express, Discover | Depends on your bank's processing times. |
| PayPal | 3 to 5 business days | Refunds will be credited back to your PayPal balance. |
| Apple Pay | Up to 5 business days | Adjustments will be made to your installment plan. |
Order Cancellations
Cancellation requests must be made within 1 hour of purchase through the Contact Form.
Orders that have already shipped cannot be canceled but may be returned (refer to the Return Policy).
Security and Fraud Prevention
We utilize 3D Secure 2.0 authentication for card payments.
AVS Checks: Billing addresses must match the cardholder’s information.
Suspicious activities may lead to order holds or cancellations for your safety.
Common Issues
“Payment Declined” Solutions
Ensure your card details (number, CVV, expiry date) are accurate.
Contact your bank to verify that international transactions are permitted.
Consider using a different payment method (e.g., PayPal).
Pending Charges
Pre-authorization holds may show up for 1 to 5 days but are not actual charges.
